SAUCER DOWN

Pilot support

Support

Fixes for the common snags, and a direct line if something else is wrong.

Contact

Email the developer

Bugs, purchase problems, ideas. Every message is read by the person who makes the game.

support@saucerdown.canpolat.ie
Write to us

Common fixes

Quick fixes

The floor won't lock

On phones with Google Play Services for AR the game looks for your real floor before ships can crash onto it.

  1. While SCANNING FLOOR shows, sweep the phone slowly over the ground a metre or two ahead of you.
  2. Give it light and texture. Rugs, grass, wood grain and patterned tiles lock fast; dark, glossy or plain floors may not lock at all.
  3. If a table locks first, keep panning: the game swaps to the floor once it sees a lower one.
  4. Still nothing? Tap NO FLOOR YET · TAP TO SET on the start screen and follow Ground setup: stand the phone on the floor, then hold it the way you play.
  5. Update Google Play Services for AR in the Play Store. Without it the game still plays, with a virtual floor.

Ships drift or the sky swings

Ships should stay at fixed spots in the sky. If they slide when you turn, the phone's motion sensors are being thrown off.

  1. Step away from metal and magnets: car interiors, radiators, speakers, laptops and magnetic cases or mounts upset the compass.
  2. Recalibrate the compass: move the phone in a slow figure-of-eight a few times.
  3. If HOLD STEADY · FINDING THE FLOOR AGAIN appears, slow down and point at a well-lit area until it clears.
  4. Restart the level after recalibrating: ships are placed when a wave starts.
  5. Phones without a gyroscope steer by compass alone and will always drift a little more.

Restore purchases

Purchases belong to your Google account, so a new phone or a reinstall gets them back.

  1. Make sure the Play Store on this phone is signed in to the Google account you bought with.
  2. Connect to the internet, open the Hangar and open the store.
  3. Tap RESTORE PURCHASES at the bottom of the store. Ships, lasers and trims unlock straight away.
  4. Nothing restored? Check the order in your Google Play order history, then email us with the order number (it starts GPA.).

Reporting a bug

Help us reproduce it. Include:

  • Your phone model and Android version
  • The level or screen, and what you did just before
  • Whether the start screen shows AR FLOOR · ON
  • A screenshot or screen recording if you can

Refunds

Purchases are handled by Google Play. Refund requests go through your Play order history; Google decides them under its refund policy. If a purchase did not unlock, try Restore purchases first, then email us.

Privacy questions: see the privacy policy.